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Concierge Services

At CHRISTUS MUGUERZA® we have the resources to make your experience a great one. Our Coordinators will be available to guide you through all the process of receiving treatment at CHRISTUS MUGUERZA®. All our coordinators speak English, so rest assured that you will not have any communication problems. They will be able to help by:

  • Providing you with quotes, information about your procedure, physician, hospital, the city, lodging, etc.
  • Setting up conference calls with physicians and guiding you through the acceptance process
  • Suggesting flight schedules and travel arrangements
  • Making hotel reservations
  • Picking you up at the airport and arranging transportation during your stay

Noemí Villanueva is the International Patient Logistics Coordinator at CHRISTUS MUGUERZA®. Noemi assists international patients, helps to facilitate the medical travel process and make sure patients feel comfortable and at home during their stay in Monterrey. Patients arriving in Monterrey will be welcomed personally by Noemi at the airport. An exemplary ambassador to international patients, Noemi’s natural warmth and energy provides an excellent welcome to CHRISTUS MUGUERZA®.

Our Nurse Coordinator will meet you at the hospital and make sure that the care you receive is optimal and that all your needs are met. She will also:

  • Meet you before and after surgery
  • Keep your family and/or companions informed
  • Help coordinate your discharge process
  • Make sure you have all of your charts, test results, notes and instructions before leaving the hospital

Meet our Nurse Coordinator

Edith Ayala is our nurse coordinator for international patients at CHRISTUS MUGUERZA®. Edith will help you through your treatment from the moment you enter the hospital to her follow-up calls to check on you recovery once you arrive back home. She will be with you and your companion every step of the way, helping you and your relatives feel at ease and in safe hands.